Privacy Policy

This Privacy Policy explains how Cubix Hosting collects, uses, shares, protects, and retains information when you use cubixhosts.com, the Cubix Hosting website, the Cubix Hosting platform or control panel, our game-server hosting services, support channels, community spaces, and related products and functionality (together, the "Services").

The Services are operated by Cubix Hosting ([CUBIX HOSTING LEGAL ENTITY — TO BE INSERTED BEFORE LAUNCH]) ("Cubix Hosting," "Cubix," "we," "us," or "our"). If you do not agree with this Privacy Policy, please do not use the Services.

This Privacy Policy is part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. If there is a conflict between this Privacy Policy and the Terms of Service on a privacy-related matter, this Privacy Policy controls.

IIntroduction and Scope

This Privacy Policy applies to information we collect through:

• cubixhosts.com and related Cubix Hosting websites.
• The Cubix Hosting platform, account area, control panel, and billing flows.
• Game-server hosting services, including customer servers, server files, logs, backups, metrics, and related hosting infrastructure.
• Support channels, including FreeScout, support@cubixhosts.com, privacy@cubixhosts.com, Discord, email, and other official support channels.
• Security, monitoring, analytics, payment, accounting, and infrastructure systems used to operate Cubix Hosting.

This Privacy Policy does not control third-party services that Cubix Hosting does not operate, including Discord, Stripe, third-party plugins, mods, server jars, modpacks, bots, APIs, payment pages, game services, websites, or communities that you choose to use with your server. Those third parties have their own privacy policies and practices.

IIInformation We Collect

2.1 Information You Provide

When you create an account, sign in, place an order, manage a server, contact support, or use account, billing, or support features, we may collect information you provide, including:

• Account and profile information: name, username, display name, email address, phone number, company name, country, postal code, role, account ID, account settings, and similar account details.
• Authentication and session information: login sessions, authentication events, access or refresh session data, password-reset activity, account-security events, and related security metadata.
• Billing and order information: plan selections, plan upgrades and downgrades, add-on selections and configurations, orders, subscriptions, invoices, renewals, cancellations, refunds, tax details, billing name, billing email, billing address, transaction identifiers, payment status, and related billing records.
• Support communications: messages, tickets, Discord messages, emails, attachments, screenshots, diagnostics, server identifiers, console excerpts, logs you provide, and any other information you choose to share with us.
• Server configuration information: server names, plan choices, software versions, startup commands, environment settings, server properties, allowlists, banlists, operator lists, installed plugins, installed mods, server jars, modpacks, and similar configuration data.
• Customer-provided content: files, worlds, backups, plugins, mods, configuration files, databases, uploads, logs, and other content you upload, create, store, generate, or run through your server.

2.2 Payment Information

Payments are processed by Stripe. Cubix Hosting does not store full payment card numbers. Stripe may provide us with limited billing and payment information such as payment status, transaction identifiers, card brand, last four digits, expiration date, billing details, tax information, fraud or risk signals, disputes, refunds, and chargeback information.

We may process billing and transaction information through QuickBooks and related accounting workflows for bookkeeping, accounting, reconciliation, tax, audit, and business-record purposes.

2.3 Server, Player, and Gameplay-Related Data

Because Cubix Hosting provides game-server infrastructure, servers and related software may generate or store player-related data. Depending on how you configure your server, server files and logs may include:

• Minecraft usernames, UUIDs, display names, and similar game identifiers.
• Player IP addresses, connection events, join and leave events, timestamps, and session details.
• Chat messages, commands, console output, crash reports, stack traces, and diagnostic logs.
• Player counts, gameplay statistics, whitelist/allowlist entries, banlist entries, operator lists, permissions, and role information.
• Plugin, mod, bot, database, or integration-generated data.
• Files or content uploaded by you, your staff, your players, or server software.

We process this information only as reasonably needed to provide hosting, backups, recovery, monitoring, support, troubleshooting, security, abuse prevention, legal compliance, or customer-requested functionality.

2.4 Information We Collect Automatically

When you visit our website or use our platform, we and our providers may automatically collect technical, usage, and security information, including:

• IP address and approximate location derived from IP address.
• Browser type and version, device type, operating system, language, and similar device information.
• Pages viewed, referring URLs, timestamps, session identifiers, cookie identifiers, click activity, account activity, and feature usage.
• Cloudflare Ray IDs, security logs, bot-detection signals, abuse signals, rate-limit events, DDoS or attack-related events, and request metadata.
• Platform usage, control-panel activity, server-management actions, resource usage, network usage, container metrics, node health, Redis memory usage, Docker or container metrics, and customer server metrics.

We use PostHog for analytics and product usage tracking. We use Prometheus and related monitoring tools to collect infrastructure, platform, and service metrics needed to operate the hosting environment and display relevant usage or performance metrics to customers.

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2.5 Information from Third Parties

We may receive information from service providers that help us operate Cubix Hosting, including:

• Stripe: payment, billing, fraud, dispute, refund, and transaction information.
• QuickBooks: accounting, bookkeeping, reconciliation, and financial-record information.
• Cloudflare: security, traffic, DNS, CDN, bot-detection, and request information related to website or platform traffic.
• OVH: infrastructure, game-node, network, DDoS, and service records related to bare-metal hosting and OVH-provided DDoS protection.
• PostHog: analytics and product-usage information.
• FreeScout and Discord: support and communication records.
• Advertising and measurement providers: campaign, attribution, conversion, and remarketing information, where we use those tools and where permitted by law.

IIIHow We Use Your Information

We use information for the purposes described below.

3.1 To Provide and Operate the Services

We use information to create accounts, authenticate users, provision servers, operate nodes, manage resources, display usage metrics, process orders, provide backups, restore services, and deliver the hosting services you request.

3.2 To Process Billing, Payments, Taxes, and Accounting

We use billing and transaction information to process subscriptions, plan upgrades and downgrades, add-on purchases, prorated charges, invoices, renewals, cancellations, refunds, chargebacks, disputes, tax obligations, accounting, bookkeeping, and reconciliation through Stripe, QuickBooks, and related systems.

3.3 To Provide Support

We use support communications, account details, server identifiers, diagnostics, logs, screenshots, and related information to respond to requests through FreeScout, support@cubixhosts.com, Discord, email, and other support channels.

3.4 To Monitor and Improve Reliability

We use infrastructure, platform, and service metrics to monitor capacity, improve reliability, troubleshoot incidents, plan infrastructure, detect resource bottlenecks, enforce plan limits, and display relevant customer-facing usage or performance information.

3.5 To Secure the Services and Prevent Abuse

We use information to detect, prevent, investigate, and respond to fraud, refund abuse, chargebacks, spam, malware, unauthorized access, network abuse, resource abuse, cryptocurrency mining, denial-of-service activity, attacks, violations of our Terms, and other harmful activity.

3.6 To Improve Product Experience

We use website, platform, onboarding, feature, analytics, support, and usage information to improve performance, reliability, usability, onboarding, product features, customer experience, and business operations.

3.7 To Communicate with You

We use your email address and other contact details to send service-related communications, including account notices, password resets, billing notices, invoices, renewal reminders, support responses, incident updates, security alerts, abuse notices, maintenance notices, policy updates, and other transactional communications.

3.8 For Marketing and Advertising

Where permitted by law, we may use contact, website, campaign, and usage information to send marketing communications, measure advertising performance, understand conversions, and show or measure relevant campaigns. You may opt out of marketing communications as described below.

3.9 For Legal, Compliance, and Business Protection

We use information to comply with legal obligations, respond to lawful requests, enforce agreements, resolve disputes, recover unpaid amounts, maintain business records, protect legal rights, and protect the safety and property of Cubix Hosting, our customers, players, providers, and others.

IVLegal Bases for Processing (GDPR / UK GDPR)

If you are in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, we process personal information on one or more legal bases.

Where we rely on consent, you may withdraw consent at any time. Withdrawal does not affect processing that happened before withdrawal.

VCustomer Server and Player Data Responsibilities

Cubix Hosting provides infrastructure and tools. Customers decide what software, plugins, mods, bots, configurations, communities, websites, and integrations they run on their servers.

As a customer, you are responsible for:

• The content, files, plugins, mods, configurations, and communities you operate.
• The personal information you collect from your players or users through your server, website, Discord, store, plugins, mods, databases, forms, or integrations.
• Providing privacy notices or obtaining consent from your players where required by law.
• Ensuring that third-party plugins, mods, bots, APIs, stores, analytics tools, payment tools, and integrations you use comply with applicable law.
• Keeping your server software, plugins, mods, and configurations updated and secure.

Cubix Hosting is not responsible for privacy practices of customer-operated servers, plugins, mods, communities, bots, stores, websites, databases, or integrations that we do not control.

VIHow We Share Information

We do not sell your personal information for money. We share information only as described in this Privacy Policy or as otherwise permitted by law.

6.1 With Service Providers and Processors

We share information with providers that help us operate Cubix Hosting. These providers process information only as needed to perform services for us or as otherwise permitted by their agreements and applicable law.

6.2 For Legal, Safety, and Enforcement Reasons

We may disclose information when we believe in good faith that disclosure is necessary or appropriate to:

• Comply with applicable law, regulation, subpoena, court order, legal process, law-enforcement request, or governmental request.
• Enforce our Terms of Service, Acceptable Use Policy, billing terms, or other agreements.
• Detect, prevent, investigate, or respond to fraud, chargebacks, refund abuse, unpaid amounts, spam, malware, resource abuse, cryptocurrency mining, denial-of-service activity, unauthorized access, network abuse, or other harmful activity.
• Protect the rights, safety, security, and property of Cubix Hosting, customers, players, users, service providers, or others.
• Recover unpaid amounts or resolve billing, legal, or account disputes.

6.3 Business Transactions

If Cubix Hosting is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be transferred or disclosed as part of that transaction, subject to appropriate confidentiality, security, and privacy protections where required.

6.4 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information, such as platform usage statistics, resource usage trends, reliability reports, business metrics, or abuse trends, where that information does not reasonably identify you.

VIIInternational Data Transfers

Cubix Hosting is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate.

These countries may have privacy laws that are different from the laws of your country. Where required by law, we rely on lawful transfer mechanisms such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• The UK International Data Transfer Addendum or equivalent UK transfer mechanism.
• Adequacy decisions, where applicable.
• Data Privacy Framework participation by relevant providers, where applicable.
• Other safeguards permitted by applicable privacy law.

You may contact privacy@cubixhosts.com to request more information about international transfer safeguards that apply to your information.

VIIICookies and Tracking Technologies

Cubix Hosting uses cookies and similar technologies to operate our website, platform, and hosting services, keep accounts secure, remember preferences, understand usage, and measure or improve marketing where permitted by law.

Similar technologies may include pixels, tags, scripts, local storage, session storage, device identifiers, and other browser or device-based storage technologies.

8.1 Types of Cookies and Similar Technologies

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8.2 Managing Cookies

You can usually control cookies through your browser settings, including by blocking or deleting cookies. If you block cookies or similar technologies, certain features may not function correctly, including login, checkout, account access, security, and platform features.

Where required by law, we will request consent or provide appropriate controls for non-essential cookies and similar technologies, such as analytics, advertising, attribution, or remarketing technologies.

8.3 Global Privacy Control and Universal Opt-Out Signals

Where required by applicable law, we will honor Global Privacy Control (GPC) or comparable universal opt-out signals as a request to opt out of sale, sharing, targeted advertising, or similar processing covered by those laws.

IXData Retention

We retain information for as long as reasonably necessary to provide Cubix Hosting, operate and secure the Services, maintain accurate records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and abuse, support customer requests, and fulfill the purposes described in this Privacy Policy.

9.1 Retention Periods

9.2 Deletion Requests and Backups

If you close your account or request deletion, we may deactivate or delete information that is no longer needed for active service delivery. Some information may remain in backups, archives, logs, caches, disaster-recovery systems, billing records, provider systems, or records we are required or permitted to keep.

During backup or archive retention periods, deleted information is not used for active service delivery unless restored for a legitimate reason, such as security, recovery, compliance, or dispute resolution.

When information is no longer reasonably needed and we are not required or permitted to retain it, we will delete, anonymize, aggregate, or otherwise de-identify it in accordance with our operational practices and applicable law.

XData Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include:

• Access controls and internal access limitations.
• Authentication controls and HTTP-only session cookies.
• Encrypted connections where appropriate.
• Logging, monitoring, infrastructure monitoring, and abuse detection.
• Backups and disaster-recovery practices.
• Cloudflare security features for website and platform traffic.
• OVH-provided infrastructure and DDoS protection for launch game-node infrastructure.
• Stripe payment processing so Cubix Hosting does not store full payment card numbers.
• Review of suspicious activity, fraud signals, abuse reports, and security events.

You are responsible for keeping your account credentials secure, using strong and unique passwords, protecting your email account, limiting access you grant to other users, keeping server software, plugins, mods, and configurations updated, and avoiding malicious or untrusted files.

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10.1 Security Incidents

No method of transmission over the Internet, method of electronic storage, hosting environment, DDoS protection system, monitoring system, or security control can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take steps we believe are appropriate under the circumstances, which may include investigation, mitigation, service restrictions, password resets, notices to affected users, notices to providers, and notices to regulators or authorities where required by law.

XIYour Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request a copy of your information.
• Correct inaccurate or incomplete information.
• Delete certain information.
• Restrict or object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing where applicable.
• Appeal a decision we make about a privacy request where required by law.
• Lodge a complaint with a privacy regulator or data protection authority.

11.1 How to Exercise Your Rights

You can update some account information directly through your Cubix Hosting account or control panel when those features are available. You may also contact us at privacy@cubixhosts.com to request access, correction, deletion, or other privacy-related assistance.

We may need to verify your identity before fulfilling a request, such as by asking you to sign in to your account, confirm account details, respond from the email address associated with your account, or provide other information reasonably necessary to confirm that you are authorized to make the request.

11.2 Limits and Exceptions

Some rights are subject to limits and exceptions. For example, we may be unable to delete or provide certain information if doing so would affect another person's privacy, reveal security-sensitive information, compromise systems, interfere with an abuse or fraud investigation, prevent us from providing the service you requested, or conflict with legal, tax, accounting, billing, chargeback, dispute-resolution, security, fraud-prevention, or compliance obligations.

If you request deletion of your account or hosted content, you may lose access to your account, active services, server files, backups, world data, plugins, mods, configuration files, credits, unused service time, support history, or other service-related information.

We will not discriminate against you for exercising privacy rights. However, some requests may limit our ability to provide parts of the Services.

XIICalifornia Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act may provide you with specific rights regarding personal information.

12.1 Categories of Personal Information We Collect

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers: name, email address, billing address, IP address, account ID, usernames, and similar identifiers.
• Customer records information: billing information, payment-related records, support records, and account records.
• Commercial information: orders, subscriptions, invoices, refunds, renewals, cancellations, disputes, and transaction history.
• Internet or electronic network activity: website activity, platform usage, login activity, server-management actions, technical logs, cookies, analytics data, and security events.
• Geolocation information: approximate location derived from IP address.
• Inferences: product, plan, feature, or usage inferences used for analytics, customer experience, fraud prevention, or service improvement.
• Sensitive personal information: only if you voluntarily provide it or if it appears in server files, logs, support messages, billing records, or customer-provided content. We do not intentionally collect Social Security numbers, government IDs, biometric data, precise GPS location, health data, or full payment card numbers unless we clearly tell you otherwise and have a valid reason to do so.

12.2 Purposes, Disclosure, Sale, and Sharing

We collect and use the categories above for the purposes described in this Privacy Policy. We disclose them to the provider categories described in Section VI.

We do not sell personal information for money. Some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, attribution, or measurement activities. Where required by law, we will provide applicable rights or choices to opt out of those activities.

12.3 California Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share.
• Access specific pieces of personal information.
• Delete personal information, subject to exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information.
• Limit use and disclosure of sensitive personal information where applicable.
• Use an authorized agent to submit requests where permitted by law.
• Not be discriminated against for exercising privacy rights.

To exercise these rights, contact privacy@cubixhosts.com. Where required, we will provide additional methods such as a privacy choices link or cookie preference tool before enabling activities that trigger those requirements.

XIIIOther US State Privacy Rights

Residents of certain US states, including states such as Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and others, may have privacy rights similar to those described above.

Depending on your state, these rights may include:

• Accessing or confirming whether we process your personal information.
• Correcting inaccurate personal information.
• Deleting personal information.
• Obtaining a portable copy of personal information.
• Opting out of targeted advertising, sale of personal information, or profiling that produces legal or similarly significant effects.
• Appealing a denial of your privacy request.

To exercise these rights, contact privacy@cubixhosts.com and include your state of residence and the right you want to exercise. If we deny a request and your state provides an appeal right, you may appeal by replying to our decision or emailing privacy@cubixhosts.com with the subject line "Privacy Rights Appeal."

Where required by state law, we will honor Global Privacy Control or comparable universal opt-out mechanisms.

XIVEuropean and UK Privacy Rights (GDPR / UK GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, you may have rights under the GDPR, UK GDPR, or similar laws, including:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent.
• Right to lodge a complaint with a supervisory authority.

14.1 Data Controller

For purposes of the GDPR and UK GDPR, the data controller is Cubix Hosting ([CUBIX HOSTING LEGAL ENTITY — TO BE INSERTED BEFORE LAUNCH]).

14.2 Data Protection Officer and Representatives

Cubix Hosting's privacy contact is privacy@cubixhosts.com.

[EU REPRESENTATIVE — TO BE DESIGNATED IF REQUIRED]

[UK REPRESENTATIVE — TO BE DESIGNATED IF REQUIRED]

14.3 Response Timeframe

We will respond to GDPR and UK GDPR requests within the timeframe required by applicable law, generally one month after receipt, subject to permitted extensions.

14.4 Supervisory Authorities

You may lodge a complaint with your local data protection authority. EU authority information is available from the European Data Protection Board. UK residents may contact the Information Commissioner's Office.

XVCanadian Privacy Rights

If you are in Canada, Canadian privacy laws such as PIPEDA and provincial privacy laws may give you rights to access, correct, withdraw consent, and complain to a privacy regulator.

If you are in Quebec, Law 25 may provide additional rights, including data portability and transparency around automated decision-making where applicable.

Our privacy contact for Canadian privacy requests is privacy@cubixhosts.com.

[PERSON IN CHARGE OF PERSONAL INFORMATION PROTECTION FOR QUEBEC LAW 25 — TO BE DESIGNATED IF REQUIRED]

XVIOther International Privacy Rights

If you are in Brazil, Australia, New Zealand, Mexico, Colombia, Argentina, Chile, or another jurisdiction with applicable privacy laws, you may have rights to access, correct, delete, object to, port, restrict, or withdraw consent for certain processing of your personal information.

You may exercise privacy rights by contacting privacy@cubixhosts.com. We will respond in accordance with applicable law.

XVIIChildren's Privacy

Cubix Hosting is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use the Services.

If you are under the age of majority in your jurisdiction, you may use the Services only with involvement, supervision, and consent of a parent or legal guardian where required by law and our Terms of Service.

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If a parent or guardian believes that a child has provided personal information to Cubix Hosting without required consent, they may contact privacy@cubixhosts.com and we will take appropriate steps.

XVIIIMarketing Communications

18.1 Transactional Communications

We may send transactional or service-related communications such as account notices, password resets, billing notices, invoices, renewal reminders, support responses, security alerts, abuse notices, maintenance notices, incident updates, and policy updates. These communications are necessary to provide or administer the Services and may not be fully optional while you maintain an account or active service.

18.2 Marketing Emails

Where permitted by law, we may send marketing emails about Cubix Hosting products, features, offers, content, or updates. You may opt out by using the unsubscribe link in the message or contacting privacy@cubixhosts.com.

18.3 SMS or Text Marketing

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We will not send marketing text messages unless we have the consent required by applicable law.

XIXDo Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" signal. Because there is no consistent industry standard for responding to Do Not Track signals, we do not currently respond to them.

Where required by law, we honor Global Privacy Control (GPC) or comparable universal opt-out signals as described in this Privacy Policy.

XXThird-Party Services and Customer-Selected Software

When you interact with a third-party service, that service may collect, process, store, or receive information according to its own privacy policy and terms. For example, payments processed through Stripe are subject to Stripe's privacy practices, Discord communications are subject to Discord's privacy practices, and infrastructure, analytics, security, support, or accounting providers may process information as described in their own policies and agreements.

Our website, platform, emails, support messages, Discord community, documentation, control panel, or hosted services may include links to third-party websites, APIs, plugins, mods, software, game services, panels, authentication providers, payment pages, social media pages, or community platforms that Cubix Hosting does not own or control.

If you install or use third-party plugins, mods, server jars, modpacks, scripts, integrations, APIs, bots, databases, services, or other software with your hosted server, those third parties may collect or process information from you, your server, or your players. You are responsible for reviewing the privacy and security practices of third-party software or services you choose to use.

XXIChanges to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Cubix Hosting, our Services, our infrastructure, our providers, our data practices, legal requirements, or operational needs. When we update this Privacy Policy, we will revise the "Last updated" date at the top of the page.

If we make changes that materially affect how we collect, use, share, or retain personal information, we may provide additional notice where appropriate or required by law, such as by posting a notice on our website, displaying a notice in the platform, or contacting you through the email address associated with your account.

Your continued use of Cubix Hosting after an updated Privacy Policy becomes effective means you acknowledge the updated policy, subject to any additional consent requirements that may apply under law. If you do not agree to the updated Privacy Policy, you should stop using the Services.

XXIIContact Us

For questions, concerns, or requests related to this Privacy Policy or our handling of personal information, contact us:

• Privacy and data protection: privacy@cubixhosts.com
• General support: support@cubixhosts.com
• Operator: [CUBIX HOSTING LEGAL ENTITY — TO BE INSERTED BEFORE LAUNCH]
• Mailing or registered agent address: [PUBLIC BUSINESS, MAILING, OR REGISTERED AGENT ADDRESS — TO BE INSERTED BEFORE LAUNCH]

Please do not post personal information, account information, server logs, billing details, or sensitive privacy requests in public Discord channels or other public community spaces. We may need to verify your identity or account ownership before responding to certain requests.